Pay360 - Online Payments (formerly SIMS Pay)

---

IMPORTANT: In order for you to receive an invitation to join Pay360, we MUST have your email address.  Please check your junk folder before contacting us.   If you would like to confirm your email address with us please contact info@padgateacademy.co.uk or call us on 01925 822632.

With Pay360, you can securely pay for school meals, club sessions and trips, uniform items, plus many more.   The system eliminates the need for your child to carry cash throughout the day and allows you to pay using your credit or debit card from any device, at any time.

What will you find in Pay360:

• Access to your childs account at any time, from any device, showing you at a glance the balance of their account in real time.  If you have more than one child at the Academy, both students will show in the same account.
• Enables you to add money to your childs dinner account and receive alerts when their balance is running low.
• View, book and pay for upcoming trips and events, including managing your deposits and payment schedules for residential visits.  The system will also email you when your next payment instalment is due.

To access Pay360, please click the link below:

www.pay360educationpayments.com

Please follow the steps below to get started:

1. Find the Pay360 registration invitation in your email, which will contain a unique invitation code.  You will need this code to set up your account (if you haven't received an invitation, please check your junk folder before contacting us).
2. You will need one of the following accounts to register: Microsoft, Office 365, Google, Facebook or Twitter (Do not use SIMS ID, this will not work - you must use one of the accounts listed). 
3. Click the Register button and follow the on-screen instructions.
4. You will be able to use Pay360 straight away. 

Why am I unable to register my account?

If your registration fails, please check the on-screen error message and follow the instructions.  Common reasons for registration to fail include using the invitation code after it has expired and using an invitation intended for another person.  

If you continue to experience problems registering your account, please contact the Academy.

Why am I unable to sign in?

If you have already registered your account and are encountering problems when attempting to sign in to Pay360, check that you are signed in to the account you used to register.  This is particularly important where a computer has multiple users. Navigate to the website of your sign in provider, sign out of your account and then sign in again with the account you registered to use with Pay360.  If you continue to experience problems when attempting to sign in, please contact the Academy. 

Who do I contact for help?

If you have a question about your Pay360 Account, please contact your school.  Once you have signed into your Pay360 account, further help is available by clicking the Help Centre link at the bottom of each page in Pay360.

Resetting passwords or problems with external providers?

In order to provide additional security, Pay360 uses your existing Microsoft, Office 365, Google, Facebook, Twitter or SIMS ID accounts.  

We do not have access to these accounts and cannot assist in resetting passwords for these.